• All returned items must be unused, unstained, damaged free, and unwashed, with all sales tags and hygienic protectors, as received.
• After your order is delivered, you have up to 30 days to request a return. No exceptions.
• You must contact Maaji at the email address help@maaji.co where you should request the return and explain the reasons.
• Once Maaji is aware of the case, we will contact you to inform you which carrier will be assigned to pick up the product. For this, you must generate the shipping label, share it with Maaji, and schedule the product pickup.
• You should advice Maaji your preferred refund method: Original Payment Method or Gift Card.
• For products located in the sale section or that have any discount do not have exchanges or returns except for warranty. No exceptions.
• Shipping costs on all returns will be assumed by Maaji.
• Unfortunately, we are unable to make exchanges. However, you can return your product and place a new order.
• Original shipping charges will only be refunded if there is a quality or delivery issue.
• All refunds will be issued to your original payment method or through a Gift Card once the return is received by Maaji.
• The refund can take up to 15 business days to get processed after the package is received by Maaji. You will be notified via email once it has been done.